Genie Wallet & Payout Guide

Once you’ve completed your task and the 7-day holding period has passed, you can request your payout directly from your dashboard.


Your Wallet dashboard is where you can track earnings and request payouts.

You can access it via: 👉 Home → Genie Wallet

Understanding Your Wallet Tabs

Inside your Wallet, you’ll see the following sections:

  • All → Shows your complete transaction history.
  • Incoming Revenue → Payments from tasks that are still in progress and not yet available for withdrawal.
  • Wallet → Approved funds that are now available for payout.
  • Pending → Payout requests you’ve submitted that are currently under review.
  • Released → Payouts that have already been processed and sent to your payout method.

  • Cancelled  → Payout requests that were cancelled.


When Do Funds Move to “Wallet”?

After you complete a task:

  • The client has 7 calendar days to review the work.
  • If approved — or if no action is taken — the task is automatically approved after 7 days 
  • Once approved, your earnings move from Incoming Revenue → Wallet

📌 You receive 70% of the task payment

📌 RemoteGenies retains 30% as the platform fee


Step-by-Step Guide

  1. Log in to your RemoteGenies account.

    On the left menu, go to Genie Wallet > Request Payout.

Fill out the payout request form
  1. Fill out the payout request form:
    • First Name & Last Name – as registered on your payout account.
    • Email Address – where payout confirmation will be sent.
    • CC Email Address (Optional) – for additional recipients.
    • Account Holder Name – exactly as it appears in your PayPal, Wise, or bank account.
    • Account Number – for bank transfers.
    • Payment Method – select from PayPal, Wise, or Bank Transfer (where available).

    • Payout Amount (USD) – enter the amount you wish to withdraw from your available balance.

      Review the payout summary on the right side, which shows:

    • Fixed Deduction Fee
    • Variable Deduction Fee
    • VAT on Fees (if applicable)
    • Total in PHP (converted from USD at the current rate)
  2. Click Request Payout to submit.

Cut-Off and Processing Schedule

  • Requests must be submitted by Thursday, 11:59 PM PST during designated payout weeks (highlighted in yellow on the payout calendar).
  • Payouts are processed on the following Friday (highlighted in green).
  • Requests made after the cut-off will be processed in the next payout cycle.

First-Time Withdrawal? Complete Verification

  • Before your first payout, you’ll need to submit:
    • Government-issued ID
    • Selfie verification
  • If verification is incomplete, your payout will remain in Pending until approved.

⚠️ When Can Payouts Be Delayed?

Payouts may be delayed if:

  • There is an active dispute
  • Fraud or policy violations are under review 

Important Notes

  • Ensure all payout account details are correct to avoid delays or failed transfers.
  • You can only request payouts from your available balance (funds not on hold).
  • Any incorrect or incomplete payout information may result in delays or additional fees.